Pulse surveys for clearer insights
Over the past month, we focused on one clear goal: helping your teams get better insights from tenants without adding extra steps to their day.
It is now possible to schedule surveys to run on a recurring basis. Set them up once, choose the rhythm that fits your community, and the TenantOS will send them automatically.
Until only recently, many real estate teams relied on calendar reminders, phone alerts, or handwritten notes just to make sure surveys went out on time. It was easy to forget, delay, or rush them. With recurring pulse surveys, feedback follows a steady schedule that matches how your building actually operates.
Getting started with pulse surveys
Pulse surveys are a simple way to stay in touch with your tenants and understand how the building is performing from their perspective. They help teams spot issues earlier, track improvements over time, and make better decisions based on real feedback.
Within the TenantOS, you can create surveys with the questions that matter most to your community. This could include tenant satisfaction levels, communication quality, maintenance experience, or the use of amenities and services.
You can configure these surveys to run on a recurring schedule. Whether you want them weekly, monthly, quarterly, or twice a year, you set the rhythm and the TenantOS takes care of the rest. There is no need to remember deadlines, rush new surveys out, or worry about forgetting to send one.
The result is a consistent pulse of feedback that helps your real estate teams stay close to tenant sentiment and focus on the improvements that matter most.
How to structure strong pulse surveys
A good pulse survey includes a mix of different types of questions that your tenants can complete quickly and your teams can repeat over time.
Use rating scales
Rating scales make it easy to track quantitative trends over time. A question about communication from the management team or the condition of shared spaces gives you a clear score you can follow month after month.
Add simple yes or no questions
Binary questions are useful for quick checks on specific processes. You might ask whether a maintenance request was handled on time or if a recent campaign or event was helpful.
Include one open question
A single open ended question gives tenants space to explain their scores in their own words. This is often where the most useful qualitative insights appear, such as suggestions for improving shared spaces or communication.
Keep it short!
Aim for a survey that takes no more than two or three minutes to complete. A short monthly check in about maintenance, communication, or shared services is far more effective than a long questionnaire that tenants will ignore.
Five tips for better results from pulse surveys
- Consistent Core Questions Use two or three anchor questions each time so you can track trends. Limit surveys to around five questions to keep completion rates high. If you need deeper insights, rotate themes each cycle.
- Make it mobile friendly Most tenants respond on their phones. Make sure the survey is easy to access directly in the app so it only takes a few seconds.
- Incentivise meaningfully A small gift card, rent credit, or similar reward can increase response rates. Choose incentives that feel relevant to your community.
- Close the loopShare what you learned and what actions you are taking. When tenants see real improvements, they are more likely to participate again.
- Time it right Think about timing. Holidays, tax periods, and summer breaks can affect response rates. Schedule surveys when tenants are more likely to engage.
Better surveys for better insights
Recurring surveys turn tenant feedback into a reliable source of insight for your teams. Patterns start to emerge over time. You can see which changes improve satisfaction and which issues keep coming back. Decisions are guided by real signals from the people who use the building every day. That steady stream of insight helps shape an experience that reflects what tenants actually need and expect.