Digital platforms have raised the bar for service expectations
Consumer expectations are evolving faster than ever. Platforms like Amazon, Spotify and Airbnb have redefined how people expect to be informed, understood and served. Amazon shows precisely where a delivery is and when it will arrive. Spotify curates recommendations uniquely tailored to individual tastes. Airbnb remembers your preferences and adapts every experience to suit you. These companies have shaped a mindset where people expect seamless, proactive service that anticipates their needs before they ask.
Real estate must match those expectations around the clock
Real Estate is on the path to not only meeting those expectations but meeting them twenty four seven. It is no longer enough to simply manage properties. The future belongs to those who deliver meaningful, tailored experiences for tenants at every hour, across every touchpoint. Chainels is building for that future with LumenAI, designed to lighten the operational and repetitive load on property teams so they can focus on creating exceptional experiences for the communities they serve.
AI enables teams to focus on people, not processes
Chainels clients are now invited to join the waiting list for Closed Beta v1.0.0, offering the opportunity to be among the first to use AI specifically designed for tenant communities.
Smarter design was the first step toward smarter operations
The shift toward this experience-driven future is one Chainels has already been preparing for. Just two months ago, Chainels introduced a
new Home, an upgraded and more intuitive interface that aligns with the expectations users now bring to every digital interaction. It surfaces relevant reminders and updates precisely when they are needed, making the platform feel more intelligent and responsive. That release marked the beginning of a new era in how Real Estate teams operate and how tenants engage with the places they live and work.
We are building the self-driving car of real estate
This direction is what led Chainels CEO, Erwin Buckers, to describe the company’s vision in a single, powerful idea, “We are building the self-driving car of Real Estate.”
Other industries have made this leap before
It is a bold comparison but an apt one. The first car designed for the public hit the road in
1886. Over the next century, the automotive industry transformed entirely. By 2020,
Waymo One had launched the first commercial self-driving taxi service. That shift happened step by step, moving through well-defined levels of automation from fully manual to fully autonomous systems.
Real estate is still stuck at level zero
Real Estate is now undergoing a similar transformation. Most property teams still operate at the earliest stages (0-1), relying heavily on outdated tools like emails, WhatsApp groups and legacy portals. These systems require constant human intervention and offer little support for proactive or intelligent management.
LumenAI was built through real input from the field
Inspired by the automotive industry’s transition from manual to autonomous, Chainels developed the alpha version of LumenAI to guide property teams through a similar journey. That journey began by listening, gathering insights from clients, account managers and support teams, and running an internal competition to generate the best AI-driven ideas. From that process emerged two standout features and three intelligent agents chosen for the immediate value they bring to everyday property operations.
Fifty percent of repetitive tasks can be automated
The alpha version of LumenAI focuses on eliminating up to 50% of the day-to-day, repetitive, low-value tasks, giving property teams the freedom to focus on the moments that matter most for tenants experience.
Assistants are built in to help teams write and respond faster
At its core, LumenAI introduces two smart assistant features built into the platform. The first is a writing assistant that helps teams quickly create clear, professional communications. Whether it is an event invitation or a service announcement, this assistant drafts high-quality messages, saving managers time and effort. The second is a context-aware chat assistant that provides instant answers based on community-specific knowledge. Acting like a digital concierge, it helps tenants navigate building policies, updates and services without delay.
Agents work in the background to support key operations
Beyond these assistants, the true intelligence of LumenAI is found in its three autonomous agents. These agents work behind the scenes to reduce manual workload. The watchdog agent monitors community content, flagging inappropriate behaviour to maintain a safe and respectful environment. The issue reporting agent reviews submitted tickets, filters duplicates and prompts residents for more clarity when needed, ensuring only actionable items reach the team. Lastly, EventPilot increases participation in community events by sending reminders and collecting feedback, helping property teams plan better future experiences.
This is the starting line for autonomous property management
Together, these features and agents form a system that not only saves time but transforms the way teams operate. This is only the beginning of autonomous property management. Chainels is proud to lead this new chapter. With LumenAI, the future of Real Estate is not only digital, it is intelligent, proactive and tenant-first.