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Moving from Manual to Autonomous Real Estate with LumenAI

Chainels is building the self-driving car of real estate with LumenAI, our new AI-powered teammate for smarter property management. We're inviting select clients to join the Closed Beta v0.9 and help shape the future of autonomous property management.

Megan Gomes
Jun 20, 2025
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Digital platforms have raised the bar for service expectations
Consumer expectations are evolving faster than ever. Platforms like Amazon, Spotify and Airbnb have redefined how people expect to be informed, understood and served. Amazon shows precisely where a delivery is and when it will arrive. Spotify curates recommendations uniquely tailored to individual tastes. Airbnb remembers your preferences and adapts every experience to suit you. These companies have shaped a mindset where people expect seamless, proactive service that anticipates their needs before they ask.
 
Real estate must match those expectations around the clock
Real Estate is on the path to not only meeting those expectations but meeting them twenty four seven. It is no longer enough to simply manage properties. The future belongs to those who deliver meaningful, tailored experiences for tenants at every hour, across every touchpoint. Chainels is building for that future with LumenAI, designed to lighten the operational and repetitive load on property teams so they can focus on creating exceptional experiences for the communities they serve.
 
AI enables teams to focus on people, not processes
Chainels clients are now invited to join the waiting list for Closed Beta v0.9, offering the opportunity to be among the first to use AI specifically designed for tenant communities.
 
 
Smarter design was the first step toward smarter operations
The shift toward this experience-driven future is one Chainels has already been preparing for. Just two months ago, Chainels introduced a new Home, a more intuitive interface that aligns with the expectations users now bring to every digital interaction. The release marked the beginning of a new era in how Real Estate teams operate and how tenants engage with the places they live and work.
 
Chainels to lead the new era of autonomous real estate
This direction is what led Chainels CEO, Erwin Buckers, to describe the company’s vision in a single, powerful idea:

“We are building the self-driving car of Real Estate”

erwin • pop
CEO of Chainels Erwin Buckers
 
Other industries have made this leap before
It is a bold comparison but an apt one. The first car designed for the public hit the road in 1886. Over the next century, the automotive industry transformed entirely. By 2020, Waymo One had launched the first commercial self-driving taxi service. That shift happened step by step, moving through well-defined levels of automation from fully manual to fully autonomous systems.
 
Real estate is still stuck at level zero

Real Estate is now undergoing a similar transformation. Most property teams still operate at the earliest stages with systems that require constant human intervention and offer little support for proactive or intelligent management.

Meet LumenAI, your AI-powered teammate

Inspired by the automotive industry’s transition from manual to autonomous, Chainels developed the alpha version of LumenAI to guide property teams through a similar journey. As a true teammate, LumenAI is designed to eliminate up to 50% of the day-to-day, repetitive, low-value tasks, giving property teams the freedom to focus on the moments that matter most for tenants experience. 

LumenAI Preview

 

Assistants are built in to help teams write and respond faster

At its core, LumenAI introduces two smart assistant features built into the platform. The first is a writing assistant that helps teams quickly create clear, professional communications. Whether it is an event invitation or a service announcement, this assistant drafts high-quality messages, saving managers time and effort. The second is a context-aware chat assistant that provides instant answers based on community-specific knowledge. Acting like a digital concierge, it helps tenants navigate their building without delay.

AI-Powered Teammates work in the background to support key operations

Beyond these assistants, the true intelligence of LumenAI is found in its three autonomous agents. The watchdog agent monitors community content, flagging inappropriate behaviour to maintain a safe and respectful environment. The issue reporting agent reviews submitted tickets, filters duplicates and prompts residents for more information when needed. Lastly, EventPilot increases participation in community events by sending reminders and collecting feedback, helping property teams plan better future experiences.

This is the starting line for autonomous property management

Together, with your AI-powered assistant and teammates, form a property management team that not only saves time but transforms the way your team will operate. This is only the beginning of autonomous property management. Chainels is proud to be leading this new chapter. With LumenAI, the future of Real Estate is intelligent, proactive and tenant-first.

 

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