Our digital solution connects stakeholders

An all-in-one tenant app, Chainels offers landlords, property management teams, tenants and service providers one place to access all relevant information about their multi-tenant properties. The app supports a diverse range of tasks from daily communication and reporting of issues to the booking of amenities, storing of documents and entering any locked spaces within the property.

Chainels Messages dashboard on desktop

Used all around the globe

 

"Thanks to Chainels, we can inform our retailers quickly and in a professional manner. All information is clearly arranged within the app and website, and is always accessible."

Francis Brumleve, Marketing Communications Manager at Klépierre

CHANNELED COMMUNICATION

Start a transparent dialogue and streamline your tenant communications

  • Use our personalised timeline and follow system to inform and stimulate your community

  • Use Chat to offer tenants a direct line of communication with their landlord or property manager.

  • Get answers with surveys and increase stakeholder involvement

  • Schedule and promote events with a community-wide calendar

  • Direct information to individuals, tenants or specific groups with our smart targeting system

  • Notify and track users through desktop, mobile and mail use for optimal reach
Interface for toggling messages audiences, tenants laughing and working together, announcement message about tenant breakfast
tenant-management-1
TENANT MANAGEMENT

Organise and manage tenant communities with all the tools you need

  • Build your database with personal and occupier profiles for retail, office and residential spaces

  • Implement roles and authorisations across diverse access levels with your organisation

  • Keep an overview of your property’s performance and data with management tables

  • Watch your community’s engagement grow with community statistics

  • Realise optimal uptake with tailored invite and sign up flows

POWERFUL FEATURES

Property Information

Chainels interface for contact info, bare feet up on a wooden cabinet, tenants laughing together, list of tenants within Chaniels community with related documents

Collect all information about your building or district in one place

  • Securely store documents in building or occupier folders

  • Notify tenants of the latest uploads and amendments

  • Customise relevant content pages with rich text, media and links

  • Introduce your property teams with contact sections

  • Share building-related updates in the ‘My building’ channel

Reservation System

Digital coupon for

Enliven properties by listing spaces and objects available for rent

  • Management can list any item available for reservation by the community

  • Determine a bookable’s time period ranging from minutes to months

  • Preset each booking’s terms & conditions, rates or optional add-ons and special requests

  • Approve or deny a booking without emailing back and forth

  • Fire up your property's marketing channels with content from your tenants

Operations & Ticketing

Message reporting power failure, construction worker at work, maintenance worker at work, interface for reporting issues

Adopt an innovative, transparent workflow to manage service requests and operational tickets

  • Allow your tenants to report technical issues via web and app

  • Configure your decision tree with default assignees, custom policies and visibility preferences

  • Collaborate with multiple service providers and gain direct insight into their performance

  • Inform tenants instantly about ‘issue status changes’ via push and email notifications

  • Embed forms with approval steps for any type of operational request

Digital Submissions

Form for access to building, person smiling holding

Centralise your community’s requests and streamline the approval process

  • Build digital forms to handle any type of permission request or information collection

  • Multiple parties can be alerted to approve requests at the right time

  • Submissions can be sent back to tenants for revisions without re-starting the process

  • Gain insight into your community’s requests at any moment

Marketing & Tenant Loyalty

Digital coupon for

Build a loyal and engaged tenant community

  • Customise the app and offer your optimal brand experience

  • Store and share brand guides and marketing materials with marketing users

  • Offer staff discounts and deals to boost activity within the community

  • Easily collect marketing information from tenants such as promotions, events and opening hours

  • Use channels to discuss marketing opportunities and strategies

Tenant Performance

tenant using laptop, turnover reporting interfaces shown either side

Collect store turnover and performance indicators from retail occupiers

  • Benefit from high response rates through automatic email and in-app reminders

  • Use daily, weekly, monthly, quarterly or annual schemes for different tenant groups

  • Available in different currencies and suitable for multiple VAT rates per tenant

  • Authorise responsible individuals and protect data with biometric authentication or PIN

  • Export data to CSV/Excel or use our REST API

Data & Analytics

List of businesses and their turnover, person writing something, graphs showing footfall

Monitor all of your portfolio's Data & Analytics via one dashboard

  • Connect and manage your building's technologies for portfolio optimisation

  • One overview keeps your finger on the pulse

  • Make cents of your portfolio's statistics

  • Turn collected numbers into decisions which bring value to your portfolio

Safety & Security

Message announcing fire drill, emergency evacuation plan, list of safety documents stored on Chainels

Make your portfolio's safety & security plans universally accessible

  • Create clear communication channels in critical situations

  • Crowdsource information about recent incidents and support ongoing investigations

  • Safety starts with ensuring those gaining access to a building are authorised to be there
  • Evacuation plans and AED locations are one click away from all new and old tenants, employees and residents
Chainels interface for contact info, bare feet up on a wooden cabinet, tenants laughing together, list of tenants within Chaniels community with related documents

Collect all information about your building or district in one place

  • Securely store documents in building or occupier folders

  • Notify tenants of the latest uploads and amendments

  • Customise relevant content pages with rich text, media and links

  • Introduce your property teams with contact sections

  • Share building-related updates in the ‘My building’ channel
Digital coupon for

Enliven properties by listing spaces and objects available for rent

  • Management can list any item available for reservation by the community

  • Determine a bookable’s time period ranging from minutes to months

  • Preset each booking’s terms & conditions, rates or optional add-ons and special requests

  • Approve or deny a booking without emailing back and forth

  • Fire up your property's marketing channels with content from your tenants

Message reporting power failure, construction worker at work, maintenance worker at work, interface for reporting issues

Adopt an innovative, transparent workflow to manage service requests and operational tickets

  • Allow your tenants to report technical issues via web and app

  • Configure your decision tree with default assignees, custom policies and visibility preferences

  • Collaborate with multiple service providers and gain direct insight into their performance

  • Inform tenants instantly about ‘issue status changes’ via push and email notifications

  • Embed forms with approval steps for any type of operational request
Form for access to building, person smiling holding

Centralise your community’s requests and streamline the approval process

  • Build digital forms to handle any type of permission request or information collection

  • Multiple parties can be alerted to approve requests at the right time

  • Submissions can be sent back to tenants for revisions without re-starting the process

  • Gain insight into your community’s requests at any moment

Digital coupon for

Build a loyal and engaged tenant community

  • Customise the app and offer your optimal brand experience

  • Store and share brand guides and marketing materials with marketing users

  • Offer staff discounts and deals to boost activity within the community

  • Easily collect marketing information from tenants such as promotions, events and opening hours

  • Use channels to discuss marketing opportunities and strategies

tenant using laptop, turnover reporting interfaces shown either side

Collect store turnover and performance indicators from retail occupiers

  • Benefit from high response rates through automatic email and in-app reminders

  • Use daily, weekly, monthly, quarterly or annual schemes for different tenant groups

  • Available in different currencies and suitable for multiple VAT rates per tenant

  • Authorise responsible individuals and protect data with biometric authentication or PIN

  • Export data to CSV/Excel or use our REST API
List of businesses and their turnover, person writing something, graphs showing footfall

Monitor all of your portfolio's Data & Analytics via one dashboard

  • Connect and manage your building's technologies for portfolio optimisation

  • One overview keeps your finger on the pulse

  • Make cents of your portfolio's statistics

  • Turn collected numbers into decisions which bring value to your portfolio
Message announcing fire drill, emergency evacuation plan, list of safety documents stored on Chainels

Make your portfolio's safety & security plans universally accessible

  • Create clear communication channels in critical situations

  • Crowdsource information about recent incidents and support ongoing investigations

  • Safety starts with ensuring those gaining access to a building are authorised to be there
  • Evacuation plans and AED locations are one click away from all new and old tenants, employees and residents

Ready to transform your way of working?