Unite retail tenants into a collaborative community

Chainels transforms malls, convenience centres and retail parks into engaged, sustainable and safe communities. Simplify communication, streamline processes and deliver a better tenant experience with data collected from one, easy-to-use platform.

Two columns with images of shopping centres, Chainels messaging and turnover reporting module shown either side

Organisations turning their shopping centres into communities with Chainels

Shopping centres

Digitales Schloss an der Tür, Zugangs-Interfaces von Chainels auf beiden Seiten abgebildet

Streamline communication by breaking down tenants into groups

  • Organise audiences by tenant type so you always send the right messages to the right people, whether its shops, F&B establishments or both. 

  • Create a forum for tenants to flag issues,  plan events or launch campaigns.

  • Save time with automated turnover reporting, ensuring tenants benefit from timely rent adjustments.

Outlet malls

Apparel store interior

Ensure affordability and a social atmosphere

  • Easily coordinate and take care of common kitchen and living spaces

  • Pave the way for a social atmosphere by letting tenants organise and communicate events and activities to their community

  • With a digital platform to support organisation and resolution of issues, operating costs remain low which is passed on to tenants

Retail parks

high angle shot of retail park

Keep a lid on rent and service costs while keeping tenants happy

  • Give tenants a protected place to leave feedback that is within your purview, enabling a more transparent dialogue.

  • Consolidate your administrative workflows to both optimise the management team's ability to address priorities and stabilise rents and service charges.

  • Reduce the amount of time needed to fix issues, for example by automating reminders to service providers keep the issue resolution process moving forward while keeping overhead costs down.

High streets

City street with shopfronts and pedestrians

Democratise shared and social settings

  • Simplify the management of shared facilities, especially related to lobbies, mail and laundry

  • Coordinate events and activities to form an inclusive atmosphere for all students

  • An easy way to communicate with the student housing's management team as well as report if communal items are broken 

Digitales Schloss an der Tür, Zugangs-Interfaces von Chainels auf beiden Seiten abgebildet

Streamline communication by breaking down tenants into groups

  • Organise audiences by tenant type so you always send the right messages to the right people, whether its shops, F&B establishments or both. 

  • Create a forum for tenants to flag issues,  plan events or launch campaigns.

  • Save time with automated turnover reporting, ensuring tenants benefit from timely rent adjustments.
Apparel store interior

Ensure affordability and a social atmosphere

  • Easily coordinate and take care of common kitchen and living spaces

  • Pave the way for a social atmosphere by letting tenants organise and communicate events and activities to their community

  • With a digital platform to support organisation and resolution of issues, operating costs remain low which is passed on to tenants

high angle shot of retail park

Keep a lid on rent and service costs while keeping tenants happy

  • Give tenants a protected place to leave feedback that is within your purview, enabling a more transparent dialogue.

  • Consolidate your administrative workflows to both optimise the management team's ability to address priorities and stabilise rents and service charges.

  • Reduce the amount of time needed to fix issues, for example by automating reminders to service providers keep the issue resolution process moving forward while keeping overhead costs down.
City street with shopfronts and pedestrians

Democratise shared and social settings

  • Simplify the management of shared facilities, especially related to lobbies, mail and laundry

  • Coordinate events and activities to form an inclusive atmosphere for all students

  • An easy way to communicate with the student housing's management team as well as report if communal items are broken 

Redevco transformed their tenant communications with Chainels

Le31 is Redevco’s whitelabeled tenant communication app developed in-house by Chainels. The platform helps Redevco inform its tenants and forge a real tenant community at Le31, their retail property in Lille, France.

Watch the full interview
HubSpot Video

Ready to establish a supercharged community?

One app for everyone, for everything

A wide range of stakeholders are involved in the day-to-day operations of retail commercial real estate including tenants, property managers, facility and service providers. From daily management of centres and services to ensuring safety for tenants around the clock, a lot is definitely going on. All of your portfolio's relevant parties can interact with each other on all topics and issues in a constructive manner within Chainels.

three columns showing different retail tenants and service providers
iphone screen showing tenant app in app store in front of a desktop screen showing tenant app login page

Best user experience all within the well-defined lines of your bespoke brand

No matter what technology your tenants are using to communicate, our platform is able to keep up. Chainels is available on web, iOS and Android. What's more, your brand can take centre stage with your organisation's colours and images making for a memorable impression.

With a portfolio of more than 80 retail assets across Europe, Multi Corporation chose to deploy Multi Forum across its retail properties. Tailored exclusively for assets under Multi’s management, Chainels has proven to be essential in its full spectrum of data-driven asset management and property management services.

Read more about how Multi uses Chainels

A satisfied tenant is a retained tenant

By using Chainels, the benefits to your tenants are clear, and this brings benefits to your organisation as a whole. What makes tenants happier within your centres?

  • Submitting turnover reports on a monthly basis to their landlord in an easy way to ensure their rent is reflective of their real-time performance.

  • Having a way to resolve problems independently with tools such as with issue reporting, or asking questions via surveys or forums, tenants have an easy way to reach out to other stakeholders in their centre.

  • Knowing all of a centre's tenants thanks to a directory of profiles for every tenant, helping the community be more connected.

 

Phones laid out in a pattern, on each screen are images of city streets, tenants and various Chainels interfaces.

Tenants deserve the highest service level possible

Creating a sustainable tenant-landlord relationship is vital to accelerate growth in the evolving real estate market.

tenants laughing, smaller image to the side show data stored on Chainels

My Store

'Have all relevant unit and building information at my fingertips.'

Have all my shop's contact information available, so others can reach my business' management and employees. Have access to my tenant documents.

picture of hospitality business, message and form interfaces shown either side

My Community

‘Engage with my neighbours and connect with the tenant community.’

Get-to-know and be in touch with fellow tenants thanks to a complete directory of all of the centre's occupants, forming a community. 
 
tenant using laptop, turnover reporting interfaces shown either side

Performance metrics

‘Gain insights into the performance of your unit and building.’

Streamline collecting and reporting of turnover data as well as improve the efficiency and effectiveness of the reporting workflow for leasing managers.
 
two columns showing images of hospitality staff, interfaces for discounts either side

Local Promotions

‘Get discounts and benefit from deals offered by local companies.’

Stimulate local shopping by offering as well as using exclusive loyalty discounts at businesses within your buildings. 
 
Issue reporting interface on phone and desktop screens

Facility Service

‘Experience the highest service level possible.’

Report issues within units or common spaces via the app, notifying the appropriate service provider quicker and starting the process to resolve issues sooner. 
 
person doing yoga in top left, empty conference hall in bottom right, Chainels' booking interface in the middle.

Book Amenities

‘Benefit from all the amenities that my centre – and its surroundings – has to offer.’

Use a simple process to reserve pop-up spaces or displays within the centre – for short or long periods of time – via the app and automatically receive digital keys to open doors.

security staff overlooking surveillance screens, Chainels message interface and safety document database.

Safety & Security

‘Feel safe and secure in and around my centre.’
With an alarm button, shopkeepers can quickly alert security teams to potential dangers such as theft so they can immediately act upon the situation. 
 
Digital lock on door, Chainels accessibility interfaces shown either side

Accessibility

‘Have easy access to my centre and unit.’

Digital access cards authorise or revoke access in an instant so tenants can be confident that anyone in the centre before or after hours is supposed to be there.
 

"Thanks to Chainels, we can inform our retailers quickly and in a professional manner. All information is clearly arranged within the app and website, and is always accessible."

Francis Brumleve, Marketing Communications Manager at Klépierre

Ready to establish a supercharged community?