Our digital solution connects stakeholders
An all-in-one tenant app, Chainels offers landlords, property management teams, tenants and service providers one place to access all relevant information about their multi-tenant properties. The app supports a diverse range of tasks from daily communication and reporting of issues to the booking of amenities, storing of documents and entering any locked spaces within the property.
![Chainels Messages dashboard on desktop](https://getchainels.com/hubfs/Homepage/Platform/Overview/overview-hero-3.png)
"Thanks to Chainels, we can inform our retailers quickly and in a professional manner. All information is clearly arranged within the app and website, and is always accessible."
Francis Brumleve, Marketing Communications Manager at Klépierre
Start a transparent dialogue and streamline your tenant communications
- Use our personalised timeline and follow system to inform and stimulate your community
- Use Chat to offer tenants a direct line of communication with their landlord or property manager.
- Get answers with surveys and increase stakeholder involvement
- Schedule and promote events with a community-wide calendar
- Direct information to individuals, tenants or specific groups with our smart targeting system
- Notify and track users through desktop, mobile and mail use for optimal reach
![Interface for toggling messages audiences, tenants laughing and working together, announcement message about tenant breakfast](https://getchainels.com/hubfs/Homepage/Platform/Overview/transparent-dialog.png)
![tenant-management-1](https://getchainels.com/hubfs/Homepage/Platform/Overview/tenant-management-1.png)
Organise and manage tenant communities with all the tools you need
-
Build your database with personal and occupier profiles for retail, office and residential spaces
-
Implement roles and authorisations across diverse access levels with your organisation
-
Keep an overview of your property’s performance and data with management tables
-
Watch your community’s engagement grow with community statistics
-
Realise optimal uptake with tailored invite and sign up flows
Property Information
![Chainels interface for contact info, bare feet up on a wooden cabinet, tenants laughing together, list of tenants within Chaniels community with related documents](https://getchainels.com/hs-fs/hubfs/Homepage/Solutions/Residential/Resi-Hero.png?width=2395&height=1868&name=Resi-Hero.png)
Collect all information about your building or district in one place
- Securely store documents in building or occupier folders
-
Notify tenants of the latest uploads and amendments
- Customise relevant content pages with rich text, media and links
- Introduce your property teams with contact sections
- Share building-related updates in the ‘My building’ channel
Reservation System
![Digital coupon for](https://getchainels.com/hs-fs/hubfs/Homepage/Platform/Booking/01-Booking-Hero-2.png?width=1172&height=838&name=01-Booking-Hero-2.png)
Enliven properties by listing spaces and objects available for rent
-
Management can list any item available for reservation by the community
-
Determine a bookable’s time period ranging from minutes to months
-
Preset each booking’s terms & conditions, rates or optional add-ons and special requests
-
Approve or deny a booking without emailing back and forth
-
Fire up your property's marketing channels with content from your tenants
Operations & Ticketing
![Message reporting power failure, construction worker at work, maintenance worker at work, interface for reporting issues](https://getchainels.com/hs-fs/hubfs/Homepage/Platform/Issue%20Reporting/issue-reporting-hero-3.png?width=2334&height=1346&name=issue-reporting-hero-3.png)
Adopt an innovative, transparent workflow to manage service requests and operational tickets
- Allow your tenants to report technical issues via web and app
-
Configure your decision tree with default assignees, custom policies and visibility preferences
- Collaborate with multiple service providers and gain direct insight into their performance
- Inform tenants instantly about ‘issue status changes’ via push and email notifications
- Embed forms with approval steps for any type of operational request
Digital Submissions
![Form for access to building, person smiling holding](https://getchainels.com/hs-fs/hubfs/Homepage/Platform/Request%20Forms/Request-forms-hero-2.png?width=474&height=300&name=Request-forms-hero-2.png)
Centralise your community’s requests and streamline the approval process
-
Build digital forms to handle any type of permission request or information collection
-
Multiple parties can be alerted to approve requests at the right time
-
Submissions can be sent back to tenants for revisions without re-starting the process
-
Gain insight into your community’s requests at any moment
Marketing & Tenant Loyalty
![Digital coupon for](https://getchainels.com/hs-fs/hubfs/Homepage/Platform/Staff%20Discounts/staff-discounts-hero-3.png?width=2347&height=1482&name=staff-discounts-hero-3.png)
Build a loyal and engaged tenant community
-
Customise the app and offer your optimal brand experience
-
Store and share brand guides and marketing materials with marketing users
-
Offer staff discounts and deals to boost activity within the community
-
Easily collect marketing information from tenants such as promotions, events and opening hours
-
Use channels to discuss marketing opportunities and strategies
Tenant Performance
![tenant using laptop, turnover reporting interfaces shown either side](https://getchainels.com/hubfs/Homepage/Platform/Turnover/Turnover-Hero-1.png)
Collect store turnover and performance indicators from retail occupiers
-
Benefit from high response rates through automatic email and in-app reminders
-
Use daily, weekly, monthly, quarterly or annual schemes for different tenant groups
-
Available in different currencies and suitable for multiple VAT rates per tenant
-
Authorise responsible individuals and protect data with biometric authentication or PIN
- Export data to CSV/Excel or use our REST API
Data & Analytics
![List of businesses and their turnover, person writing something, graphs showing footfall](https://getchainels.com/hs-fs/hubfs/Homepage/Solutions/Data%20x%20Analytics/data%20analytics%20hero-2png.png?width=2320&height=1854&name=data%20analytics%20hero-2png.png)
Monitor all of your portfolio's Data & Analytics via one dashboard
-
Connect and manage your building's technologies for portfolio optimisation
-
One overview keeps your finger on the pulse
-
Make cents of your portfolio's statistics
- Turn collected numbers into decisions which bring value to your portfolio
Safety & Security
![Message announcing fire drill, emergency evacuation plan, list of safety documents stored on Chainels](https://getchainels.com/hs-fs/hubfs/Homepage/Solutions/Safety%20x%20Security/safety%20%26%20security%20%E2%80%A2%20hero%202.png?width=2418&height=1809&name=safety%20%26%20security%20%E2%80%A2%20hero%202.png)
Make your portfolio's safety & security plans universally accessible
-
Create clear communication channels in critical situations
-
Crowdsource information about recent incidents and support ongoing investigations
- Safety starts with ensuring those gaining access to a building are authorised to be there
- Evacuation plans and AED locations are one click away from all new and old tenants, employees and residents
![Chainels interface for contact info, bare feet up on a wooden cabinet, tenants laughing together, list of tenants within Chaniels community with related documents](https://getchainels.com/hs-fs/hubfs/Homepage/Solutions/Residential/Resi-Hero.png?width=2395&height=1868&name=Resi-Hero.png)
Collect all information about your building or district in one place
- Securely store documents in building or occupier folders
-
Notify tenants of the latest uploads and amendments
- Customise relevant content pages with rich text, media and links
- Introduce your property teams with contact sections
- Share building-related updates in the ‘My building’ channel
![Digital coupon for](https://getchainels.com/hs-fs/hubfs/Homepage/Platform/Booking/01-Booking-Hero-2.png?width=1172&height=838&name=01-Booking-Hero-2.png)
Enliven properties by listing spaces and objects available for rent
-
Management can list any item available for reservation by the community
-
Determine a bookable’s time period ranging from minutes to months
-
Preset each booking’s terms & conditions, rates or optional add-ons and special requests
-
Approve or deny a booking without emailing back and forth
-
Fire up your property's marketing channels with content from your tenants
![Message reporting power failure, construction worker at work, maintenance worker at work, interface for reporting issues](https://getchainels.com/hs-fs/hubfs/Homepage/Platform/Issue%20Reporting/issue-reporting-hero-3.png?width=2334&height=1346&name=issue-reporting-hero-3.png)
Adopt an innovative, transparent workflow to manage service requests and operational tickets
- Allow your tenants to report technical issues via web and app
-
Configure your decision tree with default assignees, custom policies and visibility preferences
- Collaborate with multiple service providers and gain direct insight into their performance
- Inform tenants instantly about ‘issue status changes’ via push and email notifications
- Embed forms with approval steps for any type of operational request
![Form for access to building, person smiling holding](https://getchainels.com/hs-fs/hubfs/Homepage/Platform/Request%20Forms/Request-forms-hero-2.png?width=474&height=300&name=Request-forms-hero-2.png)
Centralise your community’s requests and streamline the approval process
-
Build digital forms to handle any type of permission request or information collection
-
Multiple parties can be alerted to approve requests at the right time
-
Submissions can be sent back to tenants for revisions without re-starting the process
-
Gain insight into your community’s requests at any moment
![Digital coupon for](https://getchainels.com/hs-fs/hubfs/Homepage/Platform/Staff%20Discounts/staff-discounts-hero-3.png?width=2347&height=1482&name=staff-discounts-hero-3.png)
Build a loyal and engaged tenant community
-
Customise the app and offer your optimal brand experience
-
Store and share brand guides and marketing materials with marketing users
-
Offer staff discounts and deals to boost activity within the community
-
Easily collect marketing information from tenants such as promotions, events and opening hours
-
Use channels to discuss marketing opportunities and strategies
![tenant using laptop, turnover reporting interfaces shown either side](https://getchainels.com/hubfs/Homepage/Platform/Turnover/Turnover-Hero-1.png)
Collect store turnover and performance indicators from retail occupiers
-
Benefit from high response rates through automatic email and in-app reminders
-
Use daily, weekly, monthly, quarterly or annual schemes for different tenant groups
-
Available in different currencies and suitable for multiple VAT rates per tenant
-
Authorise responsible individuals and protect data with biometric authentication or PIN
- Export data to CSV/Excel or use our REST API
![List of businesses and their turnover, person writing something, graphs showing footfall](https://getchainels.com/hs-fs/hubfs/Homepage/Solutions/Data%20x%20Analytics/data%20analytics%20hero-2png.png?width=2320&height=1854&name=data%20analytics%20hero-2png.png)
Monitor all of your portfolio's Data & Analytics via one dashboard
-
Connect and manage your building's technologies for portfolio optimisation
-
One overview keeps your finger on the pulse
-
Make cents of your portfolio's statistics
- Turn collected numbers into decisions which bring value to your portfolio
![Message announcing fire drill, emergency evacuation plan, list of safety documents stored on Chainels](https://getchainels.com/hs-fs/hubfs/Homepage/Solutions/Safety%20x%20Security/safety%20%26%20security%20%E2%80%A2%20hero%202.png?width=2418&height=1809&name=safety%20%26%20security%20%E2%80%A2%20hero%202.png)
Make your portfolio's safety & security plans universally accessible
-
Create clear communication channels in critical situations
-
Crowdsource information about recent incidents and support ongoing investigations
- Safety starts with ensuring those gaining access to a building are authorised to be there
- Evacuation plans and AED locations are one click away from all new and old tenants, employees and residents