Our digital solution connects stakeholders

An all-in-one tenant app, Chainels offers landlords, property management teams, tenants and service providers one place to access all relevant information about their multi-tenant properties. The app supports a diverse range of tasks from daily communication and reporting of issues to the booking of amenities, storing of documents and entering any locked spaces within the property.

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Used all around the globe

 

"Thanks to Chainels, we can inform our retailers quickly and in a professional manner. All information is clearly arranged within the app and website, and is always accessible."

Francis Brumleve, Marketing Communications Manager at Klépierre

CHANNELED COMMUNICATION

Start a transparent dialogue and streamline your tenant communications

  • Use our personalised timeline and follow system to inform and stimulate your community

  • Get answers with surveys and increase stakeholder involvement

  • Schedule and promote events with a community-wide calendar

  • Direct information to individuals, tenants or specific groups with our smart targeting system

  • Notify and track users through desktop, mobile and mail use for optimal reach
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TENANT MANAGEMENT

Organise and manage tenant communities with all the tools you need

  • Build your database with personal and occupier profiles for retail, office and residential spaces

  • Implement roles and authorisations across diverse access levels with your organisation

  • Keep an overview of your property’s performance and data with management tables

  • Watch your community’s engagement grow with community statistics

  • Realise optimal uptake with tailored invite and sign up flows

POWERFUL FEATURES

Property Information

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Collect all information about your building or district in one place

  • Securely store documents in building or occupier folders

  • Notify tenants of the latest uploads and amendments

  • Customise relevant content pages with rich text, media and links

  • Introduce your property teams with contact sections

  • Share building-related updates in the ‘My building’ channel

Reservation System

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Enliven properties by listing spaces and objects available for rent

  • Management can list any item available for reservation by the community

  • Determine a bookable’s time period ranging from minutes to months

  • Preset each booking’s terms & conditions, rates or optional add-ons and special requests

  • Approve or deny a booking without emailing back and forth

  • Fire up your property's marketing channels with content from your tenants

Operations & Ticketing

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Adopt an innovative, transparent workflow to manage service requests and operational tickets

  • Allow your tenants to report technical issues via web and app

  • Configure your decision tree with default assignees, custom policies and visibility preferences

  • Collaborate with multiple service providers and gain direct insight into their performance

  • Inform tenants instantly about ‘issue status changes’ via push and email notifications

  • Embed forms with approval steps for any type of operational request

Digital Submissions

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Centralise your community’s requests and streamline the approval process

  • Build digital forms to handle any type of permission request or information collection

  • Multiple parties can be alerted to approve requests at the right time

  • Submissions can be sent back to tenants for revisions without re-starting the process

  • Gain insight into your community’s requests at any moment

Marketing & Tenant Loyalty

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Build a loyal and engaged tenant community

  • Customise the app and offer your optimal brand experience

  • Store and share brand guides and marketing materials with marketing users

  • Offer staff discounts and deals to boost activity within the community

  • Easily collect marketing information from tenants such as promotions, events and opening hours

  • Use channels to discuss marketing opportunities and strategies

Tenant Performance

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Collect store turnover and performance indicators from retail occupiers

  • Benefit from high response rates through automatic email and in-app reminders

  • Use daily, weekly, monthly, quarterly or annual schemes for different tenant groups

  • Available in different currencies and suitable for multiple VAT rates per tenant

  • Authorise responsible individuals and protect data with biometric authentication or PIN

  • Export data to CSV/Excel or use our REST API

Data & Analytics

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Monitor all of your portfolio's Data & Analytics via one dashboard

  • Connect and manage your building's technologies for portfolio optimisation

  • One overview keeps your finger on the pulse

  • Make cents of your portfolio's statistics

  • Turn collected numbers into decisions which bring value to your portfolio

Safety & Security

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Make your portfolio's safety & security plans universally accessible

  • Create clear communication channels in critical situations

  • Crowdsource information about recent incidents and support ongoing investigations

  • Safety starts with ensuring those gaining access to a building are authorised to be there
  • Evacuation plans and AED locations are one click away from all new and old tenants, employees and residents
Resi-Hero

Collect all information about your building or district in one place

  • Securely store documents in building or occupier folders

  • Notify tenants of the latest uploads and amendments

  • Customise relevant content pages with rich text, media and links

  • Introduce your property teams with contact sections

  • Share building-related updates in the ‘My building’ channel
01-Booking-Hero-2

Enliven properties by listing spaces and objects available for rent

  • Management can list any item available for reservation by the community

  • Determine a bookable’s time period ranging from minutes to months

  • Preset each booking’s terms & conditions, rates or optional add-ons and special requests

  • Approve or deny a booking without emailing back and forth

  • Fire up your property's marketing channels with content from your tenants

issue-reporting-hero-3

Adopt an innovative, transparent workflow to manage service requests and operational tickets

  • Allow your tenants to report technical issues via web and app

  • Configure your decision tree with default assignees, custom policies and visibility preferences

  • Collaborate with multiple service providers and gain direct insight into their performance

  • Inform tenants instantly about ‘issue status changes’ via push and email notifications

  • Embed forms with approval steps for any type of operational request
Request-forms-hero-2

Centralise your community’s requests and streamline the approval process

  • Build digital forms to handle any type of permission request or information collection

  • Multiple parties can be alerted to approve requests at the right time

  • Submissions can be sent back to tenants for revisions without re-starting the process

  • Gain insight into your community’s requests at any moment

staff-discounts-hero-3

Build a loyal and engaged tenant community

  • Customise the app and offer your optimal brand experience

  • Store and share brand guides and marketing materials with marketing users

  • Offer staff discounts and deals to boost activity within the community

  • Easily collect marketing information from tenants such as promotions, events and opening hours

  • Use channels to discuss marketing opportunities and strategies

Turnover-Hero-1

Collect store turnover and performance indicators from retail occupiers

  • Benefit from high response rates through automatic email and in-app reminders

  • Use daily, weekly, monthly, quarterly or annual schemes for different tenant groups

  • Available in different currencies and suitable for multiple VAT rates per tenant

  • Authorise responsible individuals and protect data with biometric authentication or PIN

  • Export data to CSV/Excel or use our REST API
data analytics hero-2png

Monitor all of your portfolio's Data & Analytics via one dashboard

  • Connect and manage your building's technologies for portfolio optimisation

  • One overview keeps your finger on the pulse

  • Make cents of your portfolio's statistics

  • Turn collected numbers into decisions which bring value to your portfolio
safety & security • hero 2

Make your portfolio's safety & security plans universally accessible

  • Create clear communication channels in critical situations

  • Crowdsource information about recent incidents and support ongoing investigations

  • Safety starts with ensuring those gaining access to a building are authorised to be there
  • Evacuation plans and AED locations are one click away from all new and old tenants, employees and residents

Ready to transform your way of working?