Chainels Expands to Over 50 NEPI Rockcastle Shopping Centres

MAPIC NEWS, NOVEMBER 2024, CANNES - Tenant management and engagement platform Chainels is rolling out to more than 50 NEPI Rockcastle shopping centres in eight countries within CEE after signing a deal earlier this year.

Chainels founder and COO Sander Verseput said that the system would offer three main uses for the CEE shopping centre owner: "NEPI will mainly use it to gain operational efficiency, improve tenant relationships and understand how tenants are performing,".

Initial testing of the system in two existing NEPI Rockcastle assets in Poland had seen rates of tenant engagement of 98% according to Verseput: The NEPI Rockcastle deal adds another 2.3 million m2 of coverage, meaning that Chainels is now serving more than 37.5 million sqm of space, he said. "We operate in 17 languages across 20 countries so we can serve any owner operator of multi-tenant properties in those markets."

The platform can be integrated into operators IT ecosystems and a portfolio dashboard can also be provided which helps owners understand how their assets are performing. "We believe that with our tool you can be more successful in creating a successful shopping-centre environment," Verseput said, "It allows you to get more insights and to collaborate better with tenants if they are not performing well. Landlords that really collaborate effectively with tenants make their shopping centres more vibrant".

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