Get more accurate turnover reports with these latest updates

Turnover reporting is where retail and office tenants submit their sales and where centre managers consolidate them, often as the basis for turnover-based rent. It's one of the most heavily used modules in Chainels, and our latest release builds on it with three refinements shaped by how our clients work.

Automatic VAT calculation

Turnover reports work with two figures, one including VAT and one excluding it. Tenants now only need to provide one.

When a turnover question has a VAT rate configured, the tenant enters a single amount and answers one question: does this include VAT? Chainels calculates the counterpart automatically, rounds it to two decimals, and shows both figures for verification before submission.

Tenants finish their reports faster, and both VAT values are present in the data every time. Where no VAT rate is set, the flow stays exactly as it is today.

A required reason on every edit

Corrections are a normal part of turnover reporting. A till recount or a late refund can change a figure after it's been submitted, and the numbers should be able to reflect that.

Every edit to a submitted report now captures a short reason alongside the change. It's stored on the revision, shows as a toggleable column in the management overview, and is accessible via API. Reasons appear only on edits, never on a first submission.

The audit trail is now as rich as the figures themselves. Managers can see not just that a number changed, but why, and can answer questions about any revision months later.

Replies on submitted turnover reports

A reply field on submitted reports keeps questions and explanations tied to the turnover data itself. Instead of handling follow-up over email, managers and members can discuss a submitted figure directly on the report, creating a clearer record and making it easier to understand the context behind the numbers later on.

Multiple policies per scheme

Managers can add multiple required policies to a turnover reporting scheme. Members see each policy during submission and must accept them all before the report can be submitted, ensuring tenants are explicitly agreeing to the full set of standards required for that scheme (for example around authorisation, data accuracy, or compliance).

If a scheme has no extra policies configured, the submission flow stays the same as today (the standard confirmation remains in place).

Backwards compatible by design

Nothing changes unless a manager switches it on. Existing schemes keep working as they do today, and any new setting only applies when a team chooses to use it.

What this means for your centres

Turnover reporting has a direct impact on how centres understand performance and manage turnover-based rent. These updates make that process easier to trust without making it harder to complete.

For teams, the benefit is practical: fewer gaps at month-end, clearer explanations when figures change, and clearer submission acknowledgements (for example confirming accuracy, authorisation, or compliance).

See it in your portfolio

If turnover reporting is already part of how your centres operate, these updates help keep the data accurate while leaving existing schemes unchanged unless you choose otherwise.

Want to see it on your centres? Book a demo and we'll walk you through it.