For all of your assets, Chainels has your portfolio's back

Whether you have purely retail, residential or office properties or mixed-use destinations in any combination, Chainels' tenant experience app serves all of your portfolio's operational needs. Whether you have dozens, hundreds or even thousands of tenants, enjoy a seamless relationship with each and every one.

 

Find your solution

 

RETAIL

Turn shopping centres and retail parks into collaborative communities

RESIDENTIAL

Support your residents' top priorities with low effort by management

OFFICE

Provide tenants with the amenities needed to create an optimal workplace

MIXED-USE

One hub for all retail, office and residential tenants

Organisations optimising their portfolio with Chainels

"For us, Chainels is the important digital layer that supports our residential service concept. We currently enable 2300 tenants to reserve coworking spaces and interior services in the building via a simple process in our LIVVIN app. Residents can easily access their home and locker via the app."

Karin van der Ven, General Manager at Fuzer B.V.

Our platform's features to improve operations in your destinations

 

POWERFUL FEATURES

Property Information

Resi-Hero

Collect all information about your building or district in one place

  • Securely store documents in building or occupier folders

  • Notify tenants of the latest uploads and amendments

  • Customise relevant content pages with rich text, media and links

  • Introduce your property teams with contact sections

  • Share building-related updates in the ‘My building’ channel

Reservation System

01-Booking-Hero-2

Enliven properties by listing spaces and objects available for rent

  • Management can list any item available for reservation by the community

  • Determine a bookable’s time period ranging from minutes to months

  • Preset each booking’s terms & conditions, rates or optional add-ons and special requests

  • Approve or deny a booking without emailing back and forth

  • Fire up your property's marketing channels with content from your tenants

Operations & Ticketing

issue-reporting-hero-3

Adopt an innovative, transparent workflow to manage service requests and operational tickets

  • Allow your tenants to report technical issues via web and app

  • Configure your decision tree with default assignees, custom policies and visibility preferences

  • Collaborate with multiple service providers and gain direct insight into their performance

  • Inform tenants instantly about ‘issue status changes’ via push and email notifications

  • Embed forms with approval steps for any type of operational request

Digital Submissions

Request-forms-hero-2

Centralise your community’s requests and streamline the approval process

  • Build digital forms to handle any type of permission request or information collection

  • Multiple parties can be alerted to approve requests at the right time

  • Submissions can be sent back to tenants for revisions without re-starting the process

  • Gain insight into your community’s requests at any moment

Marketing & Tenant Loyalty

staff-discounts-hero-3

Build a loyal and engaged tenant community

  • Customise the app and offer your optimal brand experience

  • Store and share brand guides and marketing materials with marketing users

  • Offer staff discounts and deals to boost activity within the community

  • Easily collect marketing information from tenants such as promotions, events and opening hours

  • Use channels to discuss marketing opportunities and strategies

Tenant Performance

Turnover-Hero-1

Collect store turnover and performance indicators from retail occupiers

  • Benefit from high response rates through automatic email and in-app reminders

  • Use daily, weekly, monthly, quarterly or annual schemes for different tenant groups

  • Available in different currencies and suitable for multiple VAT rates per tenant

  • Authorise responsible individuals and protect data with biometric authentication or PIN

  • Export data to CSV/Excel or use our REST API

Data & Analytics

data analytics hero-2png

Monitor all of your portfolio's Data & Analytics via one dashboard

  • Connect and manage your building's technologies for portfolio optimisation

  • One overview keeps your finger on the pulse

  • Make cents of your portfolio's statistics

  • Turn collected numbers into decisions which bring value to your portfolio

Safety & Security

safety & security • hero 2

Make your portfolio's safety & security plans universally accessible

  • Create clear communication channels in critical situations

  • Crowdsource information about recent incidents and support ongoing investigations

  • Safety starts with ensuring those gaining access to a building are authorised to be there
  • Evacuation plans and AED locations are one click away from all new and old tenants, employees and residents
Resi-Hero

Collect all information about your building or district in one place

  • Securely store documents in building or occupier folders

  • Notify tenants of the latest uploads and amendments

  • Customise relevant content pages with rich text, media and links

  • Introduce your property teams with contact sections

  • Share building-related updates in the ‘My building’ channel
01-Booking-Hero-2

Enliven properties by listing spaces and objects available for rent

  • Management can list any item available for reservation by the community

  • Determine a bookable’s time period ranging from minutes to months

  • Preset each booking’s terms & conditions, rates or optional add-ons and special requests

  • Approve or deny a booking without emailing back and forth

  • Fire up your property's marketing channels with content from your tenants

issue-reporting-hero-3

Adopt an innovative, transparent workflow to manage service requests and operational tickets

  • Allow your tenants to report technical issues via web and app

  • Configure your decision tree with default assignees, custom policies and visibility preferences

  • Collaborate with multiple service providers and gain direct insight into their performance

  • Inform tenants instantly about ‘issue status changes’ via push and email notifications

  • Embed forms with approval steps for any type of operational request
Request-forms-hero-2

Centralise your community’s requests and streamline the approval process

  • Build digital forms to handle any type of permission request or information collection

  • Multiple parties can be alerted to approve requests at the right time

  • Submissions can be sent back to tenants for revisions without re-starting the process

  • Gain insight into your community’s requests at any moment

staff-discounts-hero-3

Build a loyal and engaged tenant community

  • Customise the app and offer your optimal brand experience

  • Store and share brand guides and marketing materials with marketing users

  • Offer staff discounts and deals to boost activity within the community

  • Easily collect marketing information from tenants such as promotions, events and opening hours

  • Use channels to discuss marketing opportunities and strategies

Turnover-Hero-1

Collect store turnover and performance indicators from retail occupiers

  • Benefit from high response rates through automatic email and in-app reminders

  • Use daily, weekly, monthly, quarterly or annual schemes for different tenant groups

  • Available in different currencies and suitable for multiple VAT rates per tenant

  • Authorise responsible individuals and protect data with biometric authentication or PIN

  • Export data to CSV/Excel or use our REST API
data analytics hero-2png

Monitor all of your portfolio's Data & Analytics via one dashboard

  • Connect and manage your building's technologies for portfolio optimisation

  • One overview keeps your finger on the pulse

  • Make cents of your portfolio's statistics

  • Turn collected numbers into decisions which bring value to your portfolio
safety & security • hero 2

Make your portfolio's safety & security plans universally accessible

  • Create clear communication channels in critical situations

  • Crowdsource information about recent incidents and support ongoing investigations

  • Safety starts with ensuring those gaining access to a building are authorised to be there
  • Evacuation plans and AED locations are one click away from all new and old tenants, employees and residents

Ready to tailor your way of working to the needs of your portfolio?