Meet the multi-faceted needs of every tenant with a multi-faceted solution 

Chainels, the tenant experience app, is the jack-of-all-trades platform supporting every tenant in mixed-use destinations. Streamline access to a building’s diverse facilities, services and amenities with one hub for retail, office and residential tenants.

Access request interface, person sitting on couch on laptop, rearshot of person walking down a corridor, interface for booking meetings rooms

Organisations turning mixed-use destinations into communities with Chainels

Urban residential/commercial

Group shopkeepers and residents for tailored communication

  • Customise and send diverse messages to relevant groups of tenants or the entire community, depending on what needs to be communicated and when.

  • Coordinate initiatives across a diverse tenant base with surveys and events as well as create forums to let tenants.

  • Residents are on site 24 hours while shopkeepers are on site during certain parts of the day. Use a communication tool which includes all tenants no matter when they are there and can be used from anywhere. 

Mixed-use tower

Connect the podium to the tower

  • Simplify the management of shared facilities, especially related to lobbies, mail and laundry

  • Coordinate events and activities to form an inclusive atmosphere for all students

  • An easy way to communicate with the student housing's management team as well as report if communal items are broken 

Group shopkeepers and residents for tailored communication

  • Customise and send diverse messages to relevant groups of tenants or the entire community, depending on what needs to be communicated and when.

  • Coordinate initiatives across a diverse tenant base with surveys and events as well as create forums to let tenants.

  • Residents are on site 24 hours while shopkeepers are on site during certain parts of the day. Use a communication tool which includes all tenants no matter when they are there and can be used from anywhere. 

Connect the podium to the tower

  • Simplify the management of shared facilities, especially related to lobbies, mail and laundry

  • Coordinate events and activities to form an inclusive atmosphere for all students

  • An easy way to communicate with the student housing's management team as well as report if communal items are broken 

One app for everyone, for everything

A wide range of stakeholders are involved in the day-to-day operations of mixed-use destinations, including tenants in office, retail and residential units as well as property managers, and facility and service providers. From daily management of the property and its services to ensuring safety for occupants around the clock, a lot is definitely going on. All of your portfolio's relevant parties can interact with each other on all topics and issues in a constructive manner within Chainels.

hospitality worker smiling, tenants drinking and laughing together, maintenance worker at work
mixed-use • carnaby-2

Best user experience all within the well-defined lines of your bespoke brand

No matter what technology your tenants are using to communicate, our platform is able to keep up. Chainels is available on web, iOS and Android. Carnaby – the world-renowned area in central London owned by Shaftesbury PLC – has more than 120 apartments, offices and shops and has been successfully using our tenant portal to manage its tenants for two years and counting. 

A satisfied tenant is a retained tenant

By using Chainels, the benefits to your broad range of tenants are clear, and this brings benefits to your organisation as a whole. What makes tenants happier within your properties?

  • Knowing neighbours thanks to a directory of profiles for all tenants in the building helping the community be more connected

  • Having a way to resolve issues independently with tools such as with issue reporting, or asking questions via surveys or forums, tenants have an easy way to reach out to fellow tenants.

  • Booking amenities within the building automatically via an app and receiving keys to locked doors with digital access cards makes planning easy.

 

our-solution-hero

Tenants deserve the highest service level possible

Creating a sustainable tenant-landlord relationship is vital to accelerate growth in the evolving real estate market.

my appartment

My Unit

'Have all relevant unit and building information at my fingertips.'

Whether your are tenant part of an office, residence or shop, your contact information can be available to the community with privacy always maintained to the desired level. Have access to my tenant documents.

channeld-communication

My Community

‘Engage with my neighbours and connect with the extended tenant community.’

With a complete directory of organisations, shopkeepers and residents, all of a building's occupants can get-to-know and be in touch with their fellow tenants on any topic, forming a community. 
 
book amenities

Book Amenities

‘Benefit from all the amenities that my building – and its surroundings – has to offer.’

Use a simple process to book meeting spaces, yoga classes or bicycles within the building via the app and automatically receive digital keys to open doors.

Turnover-Hero

Performance Metrics 

Gain insights into the performance of your unit and building.’

Streamline collecting and reporting of turnover data as well as improve the efficiency and effectiveness of the reporting workflow for leasing managers.
local promotions

Local Promotions

‘Get discounts and benefit from deals offered by local companies.’

Stimulate local shopping by offering as well as using exclusive loyalty discounts at businesses within your buildings. 
 
issue reporting - web & app 2

Facility Service

‘Experience the highest service level possible.’

Report issues within units or common spaces via the app, notifying the appropriate service provider quicker and starting the process to resolve issues sooner. 
 
accessability-1

Accessibility

‘Have easy access to my building and unit.’

By using digital access cards which can authorise or revoke access in an instant, tenants in your residential buildings can be confident that anyone in the building is supposed to be there.
 
safety & security

Safety & Security

‘Feel safe and secure in and around my building.’
With an alarm button, tenants can quickly alert security teams to potential dangers so they can immediately act upon the situation. 
 

Ready to establish a supercharged community?